On this morning, when Gillian meets with Coach George, she finds herself watching Mrs. B., one of the wealthiest women in town, serving breakfast to a group of underprivileged children alongside a famous local athlete. Not only are they serving the children food, they are also serving up a heaping helping of self-esteem. In both words and actions they communicate that while these youngsters may come from difficult circumstances, they are immensely valued young human beings. Gillian is fascinated, but can’t quite come up with the word she wants when her mentor ask her, what quality is it that Mrs. B. (a/k/a Elizabeth) and the tall quarterback share in common?Continue reading Being Gracious
Jackson Hill and his mentor, Judge Henshaw, are back at Rachel’s Famous Coffee for another lesson. One that Jackson badly needs as he’s about to continue his negotiations with the formidable Gillian Waters later that day. And his first meeting with the buyer at Smith & Banks had not gone well.
“Set the frame,” the Judge said. “The frame is more important than the content, because the frame is the context. Whoever sets the frame of the conversation also sets the tone and the direction in which it will go.
Gillian Waters, a buyer for Smith & Banks, a national chain of pet accessory stores is listening attentively to her mentor, the Coach, a short, stout fireplug of a man. They’re at the Juice Caboose where, after draining most of his glass (“Celery juice: best when drunk in the first sixty seconds”), he shares his next lesson with one word his protégée finds surprising.
The scene is a coffee shop called Rachel’s Famous Coffee, one of a widely-regarded worldwide chain. Jackson Hill is learning his first big lesson while in conversation with his new mentor, the honorable Judge Celia Henshaw (retired).
“Your reaction wasn’t based on the facts of what happened, but purely on your own feelings. Which are not always entirely trustworthy.”
Social media allows us great opportunities to connect with others. It creates the context for democratizing influence, giving voice to individuals on a mass basis.
It’s exciting just to consider the good that can be accomplished as various (and yes, opposing) political and other viewpoints can be communicated intelligently, respectfully, and persuasively, and without the filter of the usual authority figures. Imagine the potential for mutual understanding! Continue reading How to Cyber-Influence – Even When You Disagree
Who is in control of your time? You or your smartphone? Are you constantly reacting to a new alert from Facebook, Twitter, Instagram, Snapchat, Periscope, Messenger or some other social media or phone app? If the answer to that questions is yes then your smartphone is controlling you. Shouldn’t it be the other way around?
David is worried about his job and his life in general. He has just been given a warning by his new boss about actions he was falsely accused of by this same boss. On his way home, he found a note he thought he would return to the young woman he had bumped into that morning. He had helped her gather several similar pages scattered by the wind. However, after reading the note, an invitation to a meeting, he decided to attend this meeting himself and hoped to see the young woman with the contagious laughter and twinkle in her eye again too. Little did he know Continue reading The Book of Mistakes – And Lessons Learned
Well, it is Super Bowl Sunday and before and even during the game there will be mistakes made. Mistakes are part of the game. Some will say the team that makes the fewest mistakes will win and that is often true. However, I think it is more often true the winner is the team that learns from its mistakes. Continue reading Mistakes
In my last post, One of 250 Million, I wrote about my first impressions of Zig Ziglar and the peace of mind his words have brought me over the years and the second most impactful book I have ever read, See You At The Top. This post picks up about 8 and a half years later.