Listen with the Back of Your Neck

Guest Post by Bob Burg and John David Mann

Gillian Waters, a buyer for Smith & Banks, a national chain of pet accessory stores is listening attentively to her mentor, the Coach, a short, stout fireplug of a man. They’re at the Juice Caboose where, after draining most of his glass (“Celery juice: best when drunk in the first sixty seconds”), he shares his next lesson with one word his protégée finds surprising.

“Listen.” Continue reading Listen with the Back of Your Neck